Privacy Policy

1. Introduction

Loved Ones Found is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our App. Our mission is to reunite missing persons with their loved ones while prioritizing user safety and data protection.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, profile picture, and optional description provided during account creation or profile updates.
• Post Information: Details provided in posts, such as:
  • For "I am looking for" or "I have seen" posts: Name, last known location, identifying characteristics (e.g., tattoos, scars), photos, and approximate dates.
  • For "I am lost" posts: Name, general area, identifying characteristics, and optional photos.
  • Security questions and answers to verify connections (stored securely and not publicly visible).
• Usage Data: Information about how you interact with the App, such as search queries, saved posts, and notification preferences.
• Device Information: IP address, device type, and operating system for analytics and security purposes.
• Location Data: Optional location data for mapping features or proximity notifications (e.g., notifying users when they are within 1 mile of a missing person’s last known location). Location data is only collected with your explicit consent.

Note: Sensitive personal information (e.g., addresses, phone numbers, schools, or employers) is not collected or displayed publicly to protect user safety.

3. How We Use Your Information

We use your information to:

• Facilitate the creation and sharing of posts to locate missing persons.
• Enable secure connections through security questions and answers.
• Provide mapping and proximity notification features (with consent).
• Send notifications based on user preferences (e.g., when someone saves or shares your post, or if a saved person is found).
• Improve the App’s functionality and user experience through analytics.
• Detect and prevent fraudulent or abusive behavior.

4. How We Share Your Information

• Publicly Shared Information: Only the following information is visible to other users:
  • Name and profile picture (if provided).
  • Post details (e.g., descriptions, photos, identifying characteristics).
  • General location data (e.g., city or approximate area, not specific addresses).
• Private Information: Security questions and answers are encrypted and only used to verify connections. They are not shared publicly.
• Third Parties: We may share anonymized data with analytics providers to improve the App. We do not share personal information with third parties for marketing purposes.
• Legal Requirements: We may disclose information if required by law or to protect the safety of users.

5. Data Security

We use industry-standard encryption to protect your data, including security questions and answers. We do not store sensitive personal information (e.g., addresses, phone numbers) to minimize risks. Users are warned of potential risks (e.g., ransom requests) when sharing contact information privately via the App’s messaging feature.

6. User Choices and Controls

• Profile Settings: You can edit your profile to control what information is shared publicly (e.g., name, profile picture, description).
• Notifications: You can customize notification preferences, such as receiving alerts for saved posts, messages, or proximity to a missing person.
• Data Deletion: You can delete your account and associated data via the Settings menu. Posts are removed from public view when a person is reported found, with user consent.
• Language Support: The App supports English and Spanish, with language preferences adjustable in Settings.

7. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it immediately.

8. Cookies and Tracking

The App does not use cookies but may use device identifiers for analytics and security purposes. You can opt out of analytics tracking in the Settings menu.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via the App or email of any significant changes.

10. Contact Us

For questions or concerns about this Privacy Policy, contact:

• Name: Aidan Levan
• Email: support@lovedonesfound.app